Club Quarters

Customer

Club Quarters Hotels specializes in full-service properties located across the US and in London. Each hotel features a modern and luxurious design that is tailored to the needs of business and urban travelers.

Opportunity

As a brand that aims to provide travelers with the latest amenities and services, Club Quarters sought out a solution able to match guest expectations for a faster and more frictionless room entry experience. Any adopted technology would need to mirror modern preferences for mobile-enabled convenience and interaction.

Solution

By deploying digital wallet-compatible Mobile Access, Club Quarters can achieve its goal of providing guests with a touchless arrival experience. Without needing to visit the front desk, travelers can instantly add room key to their digital wallet on a personal device for secure storage and convenient use. Digitalized room keys are automatically activated once a guest checks-in electronically and are ready to use as soon as a room becomes available. Further enhancing guest convenience are features allowing guests to sidestep the need to unlock a personal device before being able to use their room key.  Guests can also avoid the risk of being locked out of their room when their device needs to be recharged for up to five hours.

Club Quarters guests seeking to add a room key to their digital wallet can avoid the need to download a separate mobile app before being able to use the feature. With web provisioning, guests can instead receive and add their digital key to Apple Wallet by clicking on a link in their check-in confirmation email.

Mobile Access with digital wallet compatibility is enabled by the cloud-based Vostio Access Management system. In addition to providing opportunities to enhance guest service quality and convenience, Vostio Access Management allows Club Quarters properties to sidestep the need for costly onsite servers. The solution also routinely receives automatic software updates that protect against evolving security risks. Thanks to its online-based design, Vostio Access Management even enhances guest service and security-related response times with hotel staff able to securely use virtually any device with access to the internet.