Grand Hyatt Al Khobar Hotel and Residences

Customer:

Being a newly opened luxury hotel, Grand Hyatt Al Khobar Hotel and Residences is the first Grand Hyatt-branded property in Saudi Arabia.  Able to meet the highest expectations of its guests, the 5-star property composed of 368 rooms features a range of elegant suites as well as one to three-bedroom apartments for guests to select from.

Challenge:

Seeking to provide its guests with a welcoming service that creates moments of more, Grand Hyatt Al Khobar Hotel and Residences sought out advanced technologies that could exceed guest expectations for enhanced convenience. The property also sought to identify a solution that could simultaneously meet Hyatt’s enhanced cleanliness requirements to increase guest safety and trust.

Solution:

Placing a top priority on adopting the latest technologies to maximize guest safety and confidence, Grand Hyatt Al Khobar Hotel and Residences’ deployment of Mobile Entry follows the implementation of other Global Care & Cleanliness Commitment features. This includes the use of QR codes, contactless payment and mobile-based amenity ordering. ASSA ABLOY Global Solutions’ digital key allows guests who arrive at Grand Hyatt Al Khobar Hotel and Residences to enter their room without having to visit the front desk and simply check-in from their personal devices. Once checked-in, the guests’ device automatically receives a room number and the digital key information that allows to proceed directly to their fully sanitized guestrooms.

While recognized for its contactless service advantages and ability to provide guests with a seamless and hassle-free arrival experience, Mobile Entry supported by ASSA ABLOY Global Solutions also utilizes advanced security features to prevent data theft and unauthorized room access. This includes the use of secure communications channels that transmit encrypted digital key and room number information to guest devices, with the mobile app in turn storing the data while leveraging a device’s own security features as an extra layer of protection. When a guest places their device within proximity of the appropriate door look, digital key data is again transmitted using secure communication channels to ensure seamless authorized entry.

To implement Mobile Entry, Grand Hyatt Al Khobar Hotel and Residences also leverages VingCard Essence door locks by ASSA ABLOY Global Solutions for full digital key compatibility. Engineered as a future-proof solution, VingCard Essence does not require any additional components or hardware replacement in order for digital key services to be activated. With its sleek and minimalistic design, VingCard Essence also serves to enhance the modern and luxurious design of Grand Hyatt Al Khobar Hotel and Residences.