Quest Apartment Hotels

Customer:

Quest Apartment Hotels is a member of the largest serviced apartment network in the world, The Ascott Limited. With over 170 locations, Quest Apartment Hotels offers contemporary, stylish and comfortable guestroom environments in regional markets that include Australia, New Zealand, the UK and Fiji.  

Challenge:

To keep pace with new industry trends, Quest Apartment Hotels sought out a digital key solution that could ensure the enhanced check-in convenience that many travelers have come to expect. The hotel brand notably desired a solution that could integrate with its Quest mobile app and that could guarantee guest ease-of-use for its New Zealand locations.

Solution:

With Implemented via an integration with the Quest mobile app and ASSA ABLOY Global Solutions’ Certified Partner, Liverton, Mobile Access is now able to ensure instant room access convenience for guests staying at Quest Highbrook, Quest Takapuna, Quest Eden and Quest Remarkables Park.

With another five Quest properties also set to feature Mobile Access once they open to guests, the technology forms a key component of the apartment hotel’s initiative to provide contactless services that enhance the overall guest experience. Using Liverton’s integration with the Quest mobile app, guests can effortlessly interact with Mobile Access to self check-in and avoid front desk lines where close contact with others can lead to potential germ exposure. Once checked-in, guests can then leverage the same mobile app integration to gain instant guestroom access using their smart device as a secure digital key.

By allowing arriving guests to skip the front desk, Mobile Access is also credited with reducing workloads for hotel staff. Instead of dedicating a substantial amount of time towards routine processes such as creating and assigning guestroom keys, Quest employees at the brand’s New Zealand locations can better focus on other tasks more meaningful to the guest experience. Mobile Access further provides both guests and staff with the advantage of being able to extend guest stays without requiring a visit to the front desk for a new key to be issued.

A solution engineered with a priority on hotel security, Mobile Access further ensures that Quest Apartment Hotels can provide heightened guest convenience without coming at the price of a reduction in safety. Equipped with ASSA ABLOY’S Seos technology, the platform utilizes advanced data encryption and secure communication channels to prevent the risk of sensitive digital key information being stolen. This includes when digital data is transmitted to a guest’s personal device, as well as when a guest presents their device to the appropriate door lock reader in order to gain guestroom access.