The Celtic Collection

Customer:

A family of distinct business and leisure brands, The Celtic Collection features a range of luxury properties, each with their own unique personality and style. Since its inception, The Celtic Collection has been the recipient of multiple industry awards including being named best UK hotel nine times by the M& IT Awards.       

Challenge:

With the inevitable progression of technology, Celtic Collection leadership sought to update its security access capabilities in order to address the latest potential risks as well as cater to modern guest service expectations.

Solution:

Aiming to streamline and boost the effectiveness of its security access operations, The Celtic Collection opted to perform a full upgrade of its VingCard Classic locks to VingCard Classic RFID at both The Celtic Manor Resort and Coldra Court Hotel. Designed to be scalable and future-proof, VingCard Classic locks are able to be upgraded with RFID capabilities without requiring an extensive and costly overhaul of existing lock hardware. With the presence of RFID-enabled readers, The Celtic Collection now benefits from enhanced security encryption technology that protects against keycard cloning and unauthorized room access. Switching to RFID-based keycards also eliminates the risk of guest keycards becoming demagnetized that can result in a drop in satisfaction rates. The upgrades at The Celtic Manor Resort and Coldra Court Hotel also include the installation of satin brass and gothic lever door handles in order to combine advanced security with an attractive exterior design.

For its recently constructed locations, including Ty Hotel Milford Haven and Park Gate Hotel, Cardiff, The Celtic Collection’s adoption of VingCard Signature RFID likewise provides the same enhanced security capabilities while featuring a sleek and minimalistic design able to blend in seamlessly with any hotel environment. Both VingCard Classic RFID and VingCard Signature RFID installations have further leveraged each lock solution’s compatibility with Mobile Access in order to provide guests with a modern and instantly convenient alternative to checking-in and gaining guestroom access. Able to function as a standalone solution or be integrated with existing hotel systems and services, Mobile Access at Celtic Collection locations is made available to guests via the MyCheck app. From their personal devices, guests seeking a hassle-free arrival experience can check-in electronically and receive a digital room key that converts their device into a secure and effortless means of gaining instant room access.

Both VingCard door locks and Mobile Access are supported by the Visionline access management system at each of The Celtic Collection’s properties.