TownPlace Suites by Marriott St. George

Customer:

Named hotel of the year in 2012, TownPlace Suites by Marriott St. George serves as Utah’s first nationally branded extended-stay hotel.  The 84-room property features studio, one and two bedroom suites with each equipped with its own kitchen.

Challenge:

Seeking to earn a reputation as one of Utah’s most technology advanced hotels, TownPlace Suites by Marriott St. George sought out an advanced security access solution that could simultaneously maximize guest safety and convenience while streamlining operational efficiency. Property leadership also desired a platform that could enhance guest social distancing abilities and that could seamlessly integrate with third-party energy management systems to reduce utility costs without negatively affecting guest comfort.

Solution:

By implementing VingCard Classic RFID along with the Visionline access management system, hotel staff can instantly extend guest stays or provide access to additional hotel areas such as conference rooms without the need for guests to visit the front desk in order to receive a new key. Combined with Mobile Access which is available to guests via the Marriott Bonvoy app, guests can side step the front desk altogether and can instead check-in digitally. They then can proceed directly to their guestrooms or to other hotel locations requiring authorized access while minimizing contact with others and with shared surfaces.

VingCard Classic RFID with Visonline is also credited by the hotel with significantly streamlining maintenance and room entry-related monitoring abilities. Employees can automatically receive alerts on the battery life status of door locks to eliminate the time-consuming need to check each one individually. Security personnel can also readily identify any troubleshooting issues regarding either guest or staff room access and can make any needed corrections remotely. Should a guest raise a dispute over a potentially lost or stolen item, management can further instantly retrieve a full door lock audit report that lists every room entry event; ensuring total transparency while minimizing hotel liability.

Leveraging ASSA ABLOY Global Solutions’ collaboration with major industry solution providers, the hotel’s third-party energy management system can receive updates from the VingCard locks and Visionline on room occupancy status to automatically adjust in-room amenity settings. When a guest checks-in, the system is alerted that a key has been created for a guestroom and will activate in-room PTACs and lighting to a more welcoming and comfortable setting. The integration also ensures that guestroom environments remain at appropriate temperature levels while still occupied. When Classic RFID and Visionline detect that a guestroom has become vacant, thermostats and lighting are again re-adjusted to energy saving levels.