Disclosure Policy
Vingcard values insight from the security researcher community and welcomes collaboration with this community.
Service & Support
Product Security Center
This secure site is constructed to provide a destination for reporting known security issues with Vingcard products or technologies. Experienced industry experts will identify, analyze, and respond to known vulnerabilities and provide action steps to help you manage security risks.
To access information and instructions on how to use the Hospitality Product Security Center, please select a topic.
Backed by the Resources of a Global Provider With Localized Support
As a prominent part of ASSA ABLOY Global Solutions and a member of the ASSA ABLOY Group, Vingcard enjoys a leading position and reputation in markets around the world, with a footprint in over 160 countries. This global reach offers our hotel partners the assurance of being able to leverage our vast resources and obtain localized support no matter where they are based. With Vingcard, hoteliers worldwide always look forward to receiving exceptional, region-specific customer service that not only meets but surpasses their expectations.
North American Service
With a service team that’s dedicated to North America, our customers across the region can rest assured that their support needs are swiftly and effectively met.
Get in touch with our Service Teams
With experts in over 160 countries, we're committed to providing you with unparalleled service and support. Our dedicated teams are just a click away - ready to assist you with local knowledge and global expertise.
Frequently Asked Questions
Feel free to dispose of the keycard, no information is stored or can be used on the card.
Although there is no override code due to security reasons, you can interact with your safe by utilizing your service devices.
Your local distributor may assist, please submit a request by clicking here.
Please visit the RFID upgrade page on our website and contact your local distributor.
Vingcard provides service and support in 166 countries all around the world. Please visit our contact us section on the website to find the local support team in your region.
To continue providing our customers with the highest quality in security innovation, the Timelox brand has been discontinued but we now offer multiple upgrade paths to select from that ensure your property is able to achieve the latest industry standards. Vingcard is also committed to providing our hotel customers around the world with ongoing technical service and support. If you have any questions or need service and support, please contact us.
We are committed to providing our hotel customers around the world with ongoing technical service and support. If you have any questions or need service and support contact us.
Product Security Center
This secure site is constructed to provide a destination for reporting known security issues with Vingcard products or technologies. Experienced industry experts will identify, analyze, and respond to known vulnerabilities and provide action steps to help you manage security risks.
To access information and instructions on how to use the Product Security Center, please select a topic.
Product Security Center
This secure site is constructed to provide a destination for reporting known security issues with Vingcard products or technologies. Experienced industry experts will identify, analyze, and respond to known vulnerabilities and provide action steps to help you manage security risks.
To access information and instructions on how to use the Product Security Center, please select a topic.
Product Security Advisories
Downloads of information related to Hospitality Product Security Advisories
Product Security Resources
Documentation related to Product Security
Reporting Guidelines
Please report any potential or real security vulnerability claim to the Vingcard Product Security Team via e-mail.
Related downloads
Product Life Cycles
Find a local contact
Find your region’s Vingcard office and get in touch with our local representatives.
